We are Dicertu Indonesia

Jakarta Based Integrated Business Solutions Agency

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about-dicertu

ABOUT DICERTU

A Marketing Service Provider,
specializing in the field of Customer Relationship Management (CRM)

As the only true provider of a full menu of solutions, Dicertu is more than just a partner. We’re your trusted advisor, providing innovative solutions from program design and execution, to insightful customer feedback throughout the duration of your campaign.

From Consultancy, implementation, operational, fulfillment to interactive & integrated solutions, you’ve got options

integrated-marketing

INTEGRATED MARKETING

You can’t demand loyalty. You earn it.

Dicertu specializing in the field of Customer Relationship Management (CRM), CRM is the integration of sales, marketing, service and support strategy, process, people and technology to maximize customer acquisition, value, relationships, retention and loyalty.

Consumer Loyalty

It costs more to acquire a customer than to retain an existing one. The trick is to keep your customers loyal. Dicertu delivers a precise mixture of marketing services that creates the chemistry for companies like yours to attract new customers, and to strengthen existing customer relationships. Our qualified team of professionals can assist you in administering virtually any size program, ranging from simple reward fulfillment to high-level customer interaction and support.

Services include :

  • Comprehensive Loyalty Program
  • Point Rewards Program
reward-fulfillment

REWARD FULLFILLMENT

Interactive Solutions

Play a game that lets your brand win.

We’ve plotted strategy for nearly every imaginable scenario, and we’re experts on gaming trends and new technologies. Let us help you determine when a prize promotion is an appropriate tactic to ensure that your program gets results.

Our experienced staff specializes exclusively in the gaming field and uses cutting edge technology to design winning programs and drive results with the right game design and proper focus, and here at Dicertu We drive results for gaming programs like:

  • Match & Win
  • Drop & Win
  • Scratch & Win
  • Skill & Challenge Contests
  • Mystery Shopper
  • Best Dressed Competition

Streamline your supply chain.

Harness the power, extend your reach, scale your program to virtually any size. Maximize results and maintain strict efficiency. Our warehouse and distribution centers are strategically placed in Jakarta for convenient shipping to your retail and sales base.

Supply chain Solutions include:

  • Storage/Warehouse Management
  • Marketing Materials Management and Fulfillment (Packaging, Shipping, Distribution, Installment, Reporting)
  • Logistic Management (packaging, vendor and carrier management, shipment tracking, proof of deliveries and claims, reporting)
  • Reward Management (reward handling, sourcing, order, purchase, catalog management)
human-resources

HUMAN RESOURCES

Sales Support

Sales cannot happen by itself, a lot of instruments are required to ensure the decision making processes are influenced towards your benefits. It will require highly trained and creative team to support the expansion of your business. All team must work hand-in-handto achieve the ultimate goals of the company. It will require highly trained and creative team to support the expansion of your business. All team must work hand-in-hand to achieve the ultimate goals of the company.

Services include:

  • Sales Promoters Management
  • Merchandisers Program
  • Mobile Trainer Program
  • Mystery Shopper Program
  • Channel Incentive Program
  • End User Rewards Program

Consumer Care

To connect with your customers, let them connect with you.

Provide your customers with quick, easy and one2one access to comprehensive customer service support. We understand that each and every customer contact is vital to the success of your business.

Service includes : MSR Program

you-are-in-good-company

EVENT MANAGEMENT

Allow us to orchestrate your Events.

Our services are designed to allow you to choose how best we can help to stage your Events. Our ability to listen to your needs and match them with our abilities makes us strong and different.

Services Include :

    • Exhibitions
    • Meeting
    • Seminar
    • Road Show
    • Corporate Gathering
    • Outing
    • Gala Dinner
    • Training
    • Interpersonal Skills & Professional Skills Upgrading
managed-it-services

Managed IT Services

Definition Of Manage IT Services

Manage IT Services or IT Service Management (ITSM) is a method or process designed to manage IT services delivered to customers, both internal and external. The goal is to ensure IT services are of high quality, meet business needs, and comply with Service Level Agreements (SLAs).

Objectives Of Manage IT Services

Objectives of Manage IT Services

  • To provide effective and efficient IT services according to customer needs.
  • To improve the quality of IT services to support company operations.
  • To maintain stability and availability of IT systems in business processes.
  • To ensure a good user experience.
  • To reduce risks and costs related to asset and IT infrastructure management.

Core Function Of Mange IT Services

  • Request Management: Handling service requests such as password resets and device installations promptly.
  • Incident & Problem Management: Managing service disruptions and finding root causes to prevent recurring issues.
  • Change & Release Management: Scheduling infrastructure changes to reduce risks and maintain consistency.
  • Service Level Management: Monitoring and ensuring IT services meet agreed SLAs.
  • Asset & Configuration Management: Tracking IT assets and configurations for optimal usage and maintenance.
  • Enhancing Customer Satisfaction: Delivering services that meet needs and maintaining good customer relationships.

Benefits Of Manage IT Services For Companies

  • Improving operational efficiency and IT team productivity.
  • Ensuring smooth IT service operation to support business continuity.
  • Reducing risks of system disruptions and downtime.
  • Providing better visibility and control over IT services.
  • Increasing customer loyalty through consistent and reliable service.

Service Delivery

Manage IT Services delivers IT as a service focused on creating value for customers, covering the entire lifecycle from service request, delivery, support, to ongoing maintenance.

By implementing Manage IT Services, IT Support Solution companies demonstrate professionalism, reliability, and commitment to thoroughly and systematically fulfilling customer IT needs.

If you want, I can also assist in creating a layout or presentation materials to make it more visually appealing. Please let me know!

clients

SOME OF THE CLIENTS WE WORKED WITH

Each completed project makes us even more hungry, hungry for more innovations, developing more efficient workflow and at least some more improvements here and there. As a result we deliver a better solutions for your needs.

Logitech
HP
Microsoft
Edimax
HTC
Lenovo
Sony
Samsung
AMD
Micropack

Get in touch with us

Big or small, we’ve got a solution when you need it. Our advanced service and support tools provide step-by-stepinstructions without being put on hold or waiting in line.